Terms of Service

Bildr is an AI-assisted project organisation and tracking platform for owner-builders undertaking residential construction projects in Australia. The platform is operated by Bildr Labs Pty Ltd (ACN 696 230 350, ABN 80 696 230 350), based in New South Wales, Australia (“we”, “us”, “our”).

By creating an account and using Bildr, you agree to these Terms of Service. If you do not agree, do not use the platform.

• You must be 18 years or older to use Bildr.
• Bildr is designed for Australian residential builds. Its cost and compliance features use general Australian reference material and project information you provide. That material may be incomplete, simplified, or stale and must be independently verified.
• The supported scope is one residential owner-build, before or during construction, in any of Australia's eight states and territories. New homes, renovations, extensions and other dwelling types are supported where owner-building is lawful. You must confirm permit eligibility, licence conditions and project approvals with the relevant regulator and certifier. Commercial construction is outside this offer.
• Use of Bildr for international construction projects is outside the intended scope of the platform.

• Bildr's current founding offer (the first 50 customers who successfully claim it at checkout) is $699 inc. GST for setup and the first 30 days, then $149/month inc. GST from day 31. Future offers and pricing have not been set and will be published before subscriptions reopen.
• All prices are in Australian Dollars (AUD) and inclusive of GST.
• Five fixed introductory questions are available without payment. Payment comes before document uploads, AI analysis and personalised setup. Factory Reset removes project data and does not renew paid-use allowances.
• Each account and subscription includes one active build project. To replace it, use Factory Reset. Running another project at the same time requires a separate account and subscription.
• Free account and project data exports and downloads of original files are included while you have active or records-only access. Paid PDF and Excel packs are currently unavailable and are not part of the subscription offer.
• Payments are processed via Stripe. We do not store your full payment card details.
• Founding member pricing is available to the first 50 customers who successfully claim it at checkout. A cancellation, refund, or account deletion does not reopen that lifetime claim for a different customer. Once all 50 claims have been made, founding checkout closes. Any later offer and pricing will be published before new subscriptions reopen. The website counter is a cached availability indicator and can lag a completed checkout.
• The current $149 monthly founding rate is not represented as a lifetime price lock. A change to an existing subscription applies only to future billing periods. We will give at least 30 days' email notice before an increase takes effect, and you may cancel without a cancellation fee before that increase.
• Your monthly subscription renews automatically on the billing date displayed by Stripe at checkout and in the billing portal, at the price shown for your active plan ($149/month for the current founding offer until changed under the notice clause above). You will be charged automatically to the payment method on file.
• You may cancel your subscription at any time via your dashboard (Account, then Manage Subscription, then Cancel Subscription) or by emailing billing@bildr.au. Cancellation takes effect at the end of your current billing period. You retain full access until then. After the paid period ends, you have 90 days of view-and-download access without editing, uploads or AI processing. Future renewals stop; previously incurred amounts remain payable where applicable.
• If Stripe reports a subscription payment as failed, past due or unpaid, paid workspace access pauses immediately. Bildr does not apply an additional payment grace period. Your account and project data remain in place, and you can use the billing portal to update your payment method. Paid workspace access returns only after Stripe confirms a successful positive subscription payment.
• A completed refund of the initial setup payment immediately ends editing, uploads and AI processing, cancels future renewals and starts a 90-day view-and-download window. Refunding a later invoice does not restart the setup guarantee; billing access depends on the remaining paid entitlement. A payment dispute pauses paid workspace access while it is open and after a lost dispute. Access may return after Stripe reports that every dispute for the subscription has been won and the subscription otherwise remains active. These operational access rules do not limit any right or remedy available under the Australian Consumer Law.
• Cancellation stops renewal and is separate from a refund request. The initial setup payment has the 30-day guarantee in Section 4. Other refunds and remedies remain available under applicable law.

30-day setup guarantee: request a full refund of your initial A$699 setup payment within 30 days of that first payment. No questions asked, including where document analysis or setup has been completed. Email support@bildr.au from your account address or use the refund-request control in Account settings. We verify the account and original payment, then process the refund through Stripe. You do not need to give a reason. Your request date determines eligibility; bank processing may take additional time. Later monthly payments do not restart the 30-day period.

If the service does not meet a consumer guarantee that applies under the Australian Consumer Law, you may be entitled to a remedy. Nothing in this section limits those non-excludable rights. Contact billing@bildr.au with the relevant account and transaction details so we can review your request.

You retain ownership of all information, plans, and data you upload to Bildr. By uploading content, you grant us a limited licence to process and store that content solely for the purpose of delivering the service to you.

We do not claim ownership of your build data or project information.

Automated systems and contracted service providers process your account and project data to deliver Bildr. Authorised personnel may access the minimum information reasonably needed for the following purposes:

• Providing support or troubleshooting that you request
• Billing, refunds, complaints, disputes, and account administration
• Security and incident response, or investigating suspected abuse or fraud
• Operating, maintaining, testing, and repairing the service
• Meeting legal obligations or responding to lawful requests

We do not routinely read unrelated project content. Human access is restricted to authorised personnel and the purpose that makes the access reasonably necessary, but it is not limited to situations where you provide separate written consent.

You can download your account and project records and original uploaded files from Account settings while you have full or records-only access. After ordinary cancellation, the 90-day records window starts at the end of the paid period. After a completed setup refund it starts immediately. Your account shows the expiry date. Download the records before expiry; after that ordinary workspace access ends and the records enter the deletion process. Account data-access rights remain available for records we still retain, but do not extend the workspace or original-file download period. Payment, tax, security, dispute and legally required records may be retained separately for their limited purpose. Provider logs and backups follow their applicable retention policies. You may request earlier account deletion from Account settings or support@bildr.au.

Bildr uses Anthropic and OpenAI models to help read uploaded documents, organise project information, organise quote-backed costs and unpriced items, select quote wording for source-linked review, propose schedules and produce compliance prompts. This content is a general project aid only. It is not legal, financial, engineering, certifying, quantity-surveying or construction advice.

The setup offer uses the costs supported by your documents and clearly identifies unpriced items. Unpriced does not mean zero, and a known-cost subtotal is not a complete project estimate. Owner-entered allowances and any available reviewed reference figures remain separately labelled with their source and limitations. No dependable generated construction estimate or professional review is included. Obtain current written quotes and qualified cost advice before committing, and verify compliance requirements with the appropriate authority or professional.

You remain responsible for project decisions. Verify material figures and guidance with appropriate evidence and qualified professionals, including your certifier or council where relevant. Nothing in this section limits a right or remedy that cannot be excluded under applicable law.

You are responsible for maintaining the confidentiality of your account credentials. You must not share your login details with third parties.

You must notify us immediately at support@bildr.au if you become aware of any unauthorised access to your account.

We are not liable for any loss arising from unauthorised use of your account where you have failed to maintain the security of your credentials.

Included AI allowance: one shared US$100 allowance, measured in estimated model-provider costs, covers initial setup until your first workspace is ready. It remains available while membership is paid, including if setup takes more than 30 days. It is granted once and does not reset after cancellation, refund, rejoining or a workspace reset.

After the first workspace is ready, all AI features share US$25 of estimated provider costs per paid membership period, including the remainder of the first 30 days. The workspace shows usage, reservations for work in progress, remaining allowance and the next reset. Unused allowance does not roll over. These figures measure included processing; they are not cash credits, additional fees or refundable balances.

AI work pauses when there is insufficient allowance to reserve the next request. A conservative reservation can pause work before its eventual cost is known. There are no automatic top-ups or extra charges. Saved records and manual tools continue under your normal access. Contact support if setup cannot be completed within its allowance; the setup guarantee and statutory rights still apply.

You agree not to:

• Use Bildr for any unlawful purpose
• Share your account credentials with third parties
• Attempt to reverse-engineer, scrape, or extract data from the platform beyond your own project data
• Use the platform to harm, defraud, or deceive others
• Use automated tools (bots, scripts) to interact with the platform or its API
• Upload malicious files, viruses, or content that could compromise the platform
• Evade the shared AI allowance, create accounts to reset it, or deliberately overload the service

Bildr relies on third-party services to operate, including:

• Stripe: payment processing. Stripe's terms apply to payment transactions.
• Anthropic: AI processing. Your project data and conversations are processed by Anthropic's models to deliver the service.
• OpenAI: document extraction and analysis for uploaded plans and related files.
• Supabase: database, file storage, authentication and operational safety controls.
• Vercel: application hosting and consent-gated traffic analytics.
• Sentry: application error and performance telemetry.
• Resend: transactional email delivery.

These services operate under their own terms and privacy practices, while we remain responsible for our obligations in selecting, configuring and using them. Availability or processing may be affected by a provider outage or change.

We maintain Bildr for ongoing use but do not guarantee uninterrupted access. The service may be temporarily unavailable because of maintenance, updates or circumstances beyond our control.

We will make reasonable efforts to provide advance notice of planned maintenance. The current automated application health response is available at /api/health; it is not a full incident-status service.

Bildr, its design, software, AI systems, and content are owned by Bildr Labs Pty Ltd and protected by Australian and international intellectual property law. You may not reproduce, distribute, or create derivative works without our written consent.

Nothing in these Terms excludes or limits a liability, consumer guarantee, right or remedy that cannot lawfully be excluded or limited. Subject to that rule, our total liability for claims arising from Bildr is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for construction loss caused by a third party, site condition, project decision or event outside our reasonable control. This does not exclude loss to the extent it was caused by our breach, negligence, fraud or wilful misconduct.

You acknowledge that Bildr is a planning and management tool, not a substitute for professional advice, and that construction projects carry inherent risks that software cannot eliminate.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Consumer guarantees under the Australian Consumer Law cannot be excluded. The remedy depends on the problem. A major service failure can give you cancellation and a refund for the unused portion, or compensation for reduced value. Compensation may also be available for other reasonably foreseeable loss or damage.

For a failure that is not major, you can require us to fix the problem within a reasonable time. If we do not, further remedies can include cancelling the contract and receiving a refund for the unused portion.

The Australian Competition and Consumer Commission provides general information about consumer rights and guarantees.

If you have a complaint or dispute about the service, please contact us first at support@bildr.au. We will review the issue and work in good faith toward a resolution. Response and resolution times depend on the circumstances.

If we cannot resolve the dispute directly, either party may refer the matter to mediation before an agreed mediator, or to the relevant state or territory consumer tribunal or small claims court.

We may update these Terms from time to time. We will give reasonable notice of material changes and request renewed acceptance where required. Changes do not remove rights you already have, and a price change follows the notice process in Section 3. If you do not agree with a change, you may cancel before it takes effect.

These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts of New South Wales, without prejudice to any rights you may have to bring proceedings in your home jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

To the extent permitted by law, you indemnify Bildr Labs Pty Ltd against a third-party claim, loss or reasonable legal cost to the extent it is directly caused by:

• Your material breach of these Terms
• Your unlawful use of the service
• Content you upload where you did not have the right to provide it and that content infringes a third party's rights

This indemnity is reduced to the extent that our act or omission contributed to the claim or loss. It does not apply to our negligence, fraud, wilful misconduct, breach of these Terms or breach of a non-excludable consumer guarantee.

We reserve the right to suspend or terminate your account, with or without notice, if:

• You materially breach these Terms
• Your use of the platform poses a security risk or may cause harm to other users
• We are required to do so by law
• A failed, refunded or disputed subscription payment remains unresolved after we have given reasonable notice and an opportunity to contact billing support

A payment issue first pauses paid workspace access under Section 3; it does not immediately delete your account or project data. You can still open available account, billing and data-export controls. Any later account termination is separate from that access pause and remains subject to applicable law.

If we terminate your account for breach, refund eligibility remains subject to the setup guarantee and applicable law. If we terminate your account without cause, we will refund any prepaid fees for the unused portion of your subscription. Nothing in this paragraph limits non-excludable rights or remedies.

Before deleting your account, you may export available account and project records from Account settings. The 90-day records-access and expiry process in Section 5 applies after cancellation or a completed setup refund. Use Delete Account or contact support to request earlier deletion.

Subject to non-excludable rights, we are not liable for a failure or delay caused by circumstances beyond our reasonable control, such as natural disaster, war, government action, widespread power or internet outage, third-party service failure or labour dispute. This does not excuse an obligation to the extent the failure was caused by our lack of reasonable care.

Bildr is actively maintained and improved. We may update the service as customer needs, regulations, and technology change. By using the platform, you acknowledge that:

• Features may be added, changed, or removed over time. Material changes are subject to Section 15, and you can cancel without a cancellation fee if you do not agree
• AI-generated content may contain errors or inaccuracies
• Service availability may occasionally be affected by maintenance or third-party outages
• We use customer feedback to prioritise improvements

None of the above limits your rights under the Australian Consumer Law.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Bildr Labs Pty Ltd.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the successor agrees to be bound by these Terms.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bildr Labs Pty Ltd regarding your use of the platform and supersede all prior agreements, representations, and understandings.

For account, billing, or technical support, email support@bildr.au or billing@bildr.au. We review messages and prioritise issues based on their impact. Response times may vary.

If you voluntarily provide feedback, feature suggestions or ideas about the platform, you allow us to use and adapt that feedback to operate and improve Bildr without payment to you.

This does not apply to your personal data or project content, which remains subject to the Privacy Policy.

The following sections survive termination or expiry of these Terms: Section 5 (Your Content and Data, including data export rights), Section 6 (Model-Generated Content and disclaimers), Section 11 (Intellectual Property), Section 12 (Limitation of Liability), Section 13 (Australian Consumer Law), Section 14 (Dispute Resolution), Section 16 (Governing Law), Section 17 (Severability), Section 18 (Indemnification), Section 22 (Waiver), Section 24 (Entire Agreement), and this Section 27.

Formal legal notices to Bildr Labs Pty Ltd must be sent to support@bildr.au or by post to Bildr Labs Pty Ltd, PO Box 261, Hunters Hill NSW 2110, Australia.

We will send notices to the email address associated with your account. You are responsible for keeping that address current. Delivery and notice timing remains subject to any requirements under applicable law.

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Bildr Labs Pty Ltd. Neither party has authority to bind the other or make representations on the other's behalf.

Questions about these Terms? Contact us at support@bildr.au

Billing enquiries: billing@bildr.au