Legal

Terms of Service

LAST UPDATED: MARCH 2026 · BUILDMATE PTY LTD (ACN PENDING)

⚠ DRAFT — These terms are a working draft. Have them reviewed by an Australian technology lawyer before accepting payments.

1. About BuildMate

BuildMate is an AI-powered project management platform designed exclusively for owner-builders undertaking residential construction projects in Australia. The platform is operated by BuildMate Pty Ltd (ACN pending), based in New South Wales, Australia ("we", "us", "our").

By creating an account and using BuildMate, you agree to these Terms of Service. If you do not agree, do not use the platform.

2. Eligibility

  • You must be 18 years or older to use BuildMate.
  • BuildMate is designed exclusively for Australian residential builds. Features, compliance tools, cost benchmarks, and regulatory guidance are based on Australian law and industry standards.
  • Use of BuildMate for international construction projects is outside the intended scope of the platform.

3. Subscriptions & Payments

  • BuildMate is offered as a paid subscription. The current pricing is $699 (which includes your first month free), then $149 per month from month two.
  • All prices are in Australian Dollars (AUD) and inclusive of GST where applicable.
  • Payments are processed via a third-party payment provider. We do not store your full payment card details.
  • Founding member pricing is locked for the life of your subscription provided your subscription remains continuous.
  • You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

4. 30-Day Money-Back Guarantee

If you complete the AI onboarding conversation and your personalised build plan is not usable for managing your build, you may request a full refund of your $699 within 30 days of your initial payment. Refund requests must be submitted to hello@buildmate.com.au. Refunds are assessed at our reasonable discretion.

5. Your Content & Data

You retain ownership of all information, plans, and data you upload to BuildMate. By uploading content, you grant us a limited licence to process and store that content for the purpose of delivering the service to you.

We do not claim ownership of your build data or project information.

6. AI-Generated Advice

BuildMate uses artificial intelligence to generate budget estimates, compliance guidance, trade schedules, and other build management content. This content is provided as a general guide only and does not constitute professional legal, financial, engineering, or construction advice.

You should verify all AI-generated figures and guidance with qualified professionals before making decisions. We are not liable for decisions made based solely on AI-generated content.

7. Acceptable Use

You agree not to:

  • Use BuildMate for any unlawful purpose
  • Share your account credentials with third parties
  • Attempt to reverse-engineer, scrape, or extract data from the platform
  • Use the platform to harm, defraud, or deceive others

8. Intellectual Property

BuildMate, its design, software, AI systems, and content are owned by BuildMate Pty Ltd and protected by Australian and international intellectual property law. You may not reproduce, distribute, or create derivative works without our written consent.

9. Limitation of Liability

To the extent permitted by Australian Consumer Law, our total liability to you for any claim arising from use of BuildMate is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for any indirect, consequential, or incidental loss, including construction cost overruns, project delays, or decisions made based on information provided by the platform.

10. Australian Consumer Law

Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of BuildMate after notification constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact

Questions about these Terms? Contact us at hello@buildmate.com.au