LAST UPDATED: MARCH 2026 · BILDR LABS PTY LTD · ACN 696 230 350 · ABN 80 696 230 350
Bildr is an AI-powered project management platform designed exclusively for owner-builders undertaking residential construction projects in Australia. The platform is operated by Bildr Labs Pty Ltd (ACN 696 230 350, ABN 80 696 230 350), based in New South Wales, Australia (“we”, “us”, “our”).
By creating an account and using Bildr, you agree to these Terms of Service. If you do not agree, do not use the platform.
If you complete The Walkthrough and your personalised build plan is not usable for managing your build, you may request a full refund of your setup fee only ($699 for founding members, $999 for standard members) within 30 days of your initial payment.
This guarantee applies only to the one-time setup fee. Monthly subscription fees are not refundable but you can cancel at any time to prevent future charges.
Refund requests must be submitted to billing@bildr.au. We will assess refund requests promptly. This guarantee is in addition to (and does not limit) any rights you may have under the Australian Consumer Law.
You retain ownership of all information, plans, and data you upload to Bildr. By uploading content, you grant us a limited licence to process and store that content solely for the purpose of delivering the service to you.
We do not claim ownership of your build data or project information.
Your data is private. The Bildr team will not access, view, or inspect your project data, conversations, uploaded documents, or financial information during normal operation. We will only access your data in the following circumstances:
In all cases, access is limited to the minimum data necessary and is performed by authorised personnel only.
Automated systems (including our AI features) process your data to deliver the service — this does not constitute manual access or review by the Bildr team.
Upon cancellation or account deletion, you may request an export of your project data by emailing support@bildr.au. We will provide your data in a standard format within a reasonable period, usually within 7 business days. After account deletion, your data will be removed from our active systems within 90 days, except where retention is required by law. Residual copies in encrypted backups may persist until those backups are rotated in the ordinary course of operations. For full details of our backup and recovery procedures, see our Data Protection & Disaster Recovery policy.
Bildr uses artificial intelligence (powered by Anthropic's AI models) to generate budget estimates, compliance guidance, trade schedules, quote analysis, and other build management content. This content is provided as a general guide only and does not constitute professional legal, financial, engineering, or construction advice.
AI-generated figures, benchmarks, and recommendations are based on the information you provide and current market data available to the system. They may not account for all site-specific conditions, local council requirements, or recent price changes.
You should verify all AI-generated figures and guidance with qualified professionals (including licensed builders, quantity surveyors, structural engineers, and your local council or certifier) before making decisions. We are not liable for decisions made based solely on AI-generated content.
You are responsible for maintaining the confidentiality of your account credentials. You must not share your login details with third parties.
You must notify us immediately at support@bildr.au if you become aware of any unauthorised access to your account.
We are not liable for any loss arising from unauthorised use of your account where you have failed to maintain the security of your credentials.
You agree not to:
Bildr relies on third-party services to operate, including:
We are not responsible for the availability, security, or data handling practices of these third-party services beyond our reasonable selection and oversight of them.
We aim to keep Bildr available at all times but do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We will make reasonable efforts to provide advance notice of planned maintenance. Real-time service status is available at /api/health.
Bildr, its design, software, AI systems, and content are owned by Bildr Labs Pty Ltd and protected by Australian and international intellectual property law. You may not reproduce, distribute, or create derivative works without our written consent.
To the maximum extent permitted by law (but subject to Section 13 below), our total liability to you for any claim arising from use of Bildr is limited to the total amount you paid us in the 12 months preceding the claim.
To the maximum extent permitted by law, we are not liable for any indirect, consequential, or incidental loss, including but not limited to construction cost overruns, project delays, trade disputes, compliance failures, or decisions made based on information provided by the platform.
You acknowledge that Bildr is a planning and management tool, not a substitute for professional advice, and that construction projects carry inherent risks that software cannot eliminate.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel the service and receive a refund for the unused portion, or to compensation for the difference between what was supplied and what was expected. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time.
If you have a complaint or dispute about the service, please contact us first at support@bildr.au. We will work in good faith to resolve the issue within 14 business days.
If we cannot resolve the dispute directly, either party may refer the matter to mediation before an agreed mediator, or to the relevant state or territory consumer tribunal or small claims court.
We may update these Terms from time to time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of Bildr after the changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before the changes take effect.
Your price-lock guarantee is not affected by changes to these Terms. Regardless of any updates to pricing, Terms, or features, the subscription price you signed up at will never increase for the life of your continuous subscription.
These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts of New South Wales, without prejudice to any rights you may have to bring proceedings in your home jurisdiction.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
You agree to indemnify, defend, and hold harmless Bildr Labs Pty Ltd, its directors, employees, and contractors from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:
This indemnification does not apply to the extent that a claim arises from our own negligence, wilful misconduct, or breach of a consumer guarantee under the Australian Consumer Law.
We reserve the right to suspend or terminate your account, with or without notice, if:
If we terminate your account for breach, you are not entitled to a refund of the setup fee or any prepaid subscription fees. If we terminate your account without cause, we will refund any prepaid fees for the unused portion of your subscription.
Upon termination, you may request a data export within 30 days. After 30 days, your data will be deleted in accordance with our data retention policy.
We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemic, war, terrorism, government action, power failure, internet outage, third-party service provider failure, cyberattack, or labour dispute.
Bildr is an early-stage product. Some features may be incomplete, contain bugs, or change significantly. By using the platform, you acknowledge that:
None of the above limits your rights under the Australian Consumer Law or your eligibility for the 30-day money-back guarantee.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Bildr Labs Pty Ltd.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the successor agrees to be bound by these Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bildr Labs Pty Ltd regarding your use of the platform and supersede all prior agreements, representations, and understandings.
We guarantee a response to support emails sent to support@bildr.au or billing@bildr.au within one business day (Monday–Friday, 9am–5pm AEST, excluding Australian public holidays). If we fail to respond within this timeframe, we will credit your account $100.
An acknowledgement of your email counts as a response. This guarantee applies to one claim per incident. It is offered as a goodwill commitment and does not create a right to claim beyond account credit.
If you provide us with feedback, feature suggestions, ideas, or other input about the platform (“Feedback”), you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate that Feedback into the platform without any obligation or compensation to you. You waive any moral rights in such Feedback to the extent permitted by law.
This does not apply to your personal data or project content, which remains subject to the Privacy Policy.
The following sections survive termination or expiry of these Terms: Section 5 (Your Content & Data — data export rights), Section 6 (AI-Generated Content — disclaimers), Section 11 (Intellectual Property), Section 12 (Limitation of Liability), Section 13 (Australian Consumer Law), Section 14 (Dispute Resolution), Section 16 (Governing Law), Section 17 (Severability), Section 18 (Indemnification), Section 22 (Waiver), Section 24 (Entire Agreement), and this Section 27.
Formal legal notices to Bildr Labs Pty Ltd must be sent to support@bildr.au or by post to Bildr Labs Pty Ltd, PO Box 261, Hunters Hill NSW 2110, Australia.
We will send notices to you at the email address associated with your account. You are responsible for keeping your email address up to date. A notice is deemed received 24 hours after being sent by email.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Bildr Labs Pty Ltd. Neither party has authority to bind the other or make representations on the other's behalf.
To the extent permitted by law, any claim arising from or relating to these Terms or your use of the platform must be commenced within 12 months of the event giving rise to the claim. This does not limit any rights that cannot be limited under the Australian Consumer Law.
Questions about these Terms? Contact us at support@bildr.au
Billing enquiries: billing@bildr.au