Privacy Policy

⚠ DRAFT — Have this reviewed by an Australian privacy lawyer before accepting payments.

1. Our Commitment

BuildMate Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why we collect it, and how we use and protect it.

We will never sell your personal data to third parties. Ever.

2. What We Collect

We collect the following personal information when you sign up and use BuildMate:

• Identity data: First name, last name
• Contact data: Email address, phone number
• Build data: Project details, budget information, trade contacts, inspection records, and documents you upload
• Usage data: How you interact with the platform (pages visited, features used, session times)
• Payment data: Processed by our payment provider — we do not store full card details
• Communications: Emails and messages you send us

3. How We Use Your Information

We use your information to:

• Deliver and improve the BuildMate service
• Personalise your build management experience
• Process payments and manage your subscription
• Send you transactional emails (receipts, onboarding, product updates)
• Send marketing emails, if you opted in at signup (you can unsubscribe any time)
• Comply with legal obligations
• Investigate fraud or misuse of the platform

4. Who We Share Data With

We share your information only with trusted third-party service providers who help us operate BuildMate, including:

• Supabase — database and authentication hosting
• Vercel — website hosting
• Stripe / payment processor — payment processing
• Resend — transactional email delivery
• Anthropic — AI processing for build plan generation

All providers are contractually required to protect your data and may only use it to deliver services to us. We do not sell, rent, or trade your personal information to any other party.

5. Business Acquisition or Merger

In the event that BuildMate Pty Ltd is acquired, merges with another entity, or transfers its assets as part of a business sale or restructure, your personal data may be transferred to the acquiring entity as part of that transaction. In such an event:

• We will notify you via email before your data is transferred
• The acquiring entity will be required to honour this Privacy Policy
• You will have the right to delete your account and data prior to any transfer

6. Data Storage & Security

Your data is stored on servers located in Australia and/or the United States (via Supabase). We use industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. We take reasonable precautions but cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at hello@buildmate.com.au.

8. Cookies & Tracking

BuildMate uses essential cookies required for authentication and session management. We may also use analytics tools to understand how the platform is used. You can disable non-essential cookies in your browser settings.

9. Children's Privacy

BuildMate is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email. The updated policy will be posted on this page with a revised date.

11. Contact & Complaints

For privacy-related questions or complaints, contact our Privacy Officer at:

hello@buildmate.com.au
BuildMate Pty Ltd, Central Coast NSW, Australia

If we cannot resolve your complaint, you may contact the OAIC at oaic.gov.au.