Tell us what is getting in the way.

Open Account settings in Bildr and choose Manage Subscription. Stripe's billing portal lets you cancel, update your payment method and view invoices. You can also email billing@bildr.au if you need help. Paid access continues until the end of the current billing period.

Email support@bildr.au from the address on your account. Tell us what you expected, what happened instead, which page you were on and roughly when it occurred. A screenshot is useful if it does not expose information you would prefer not to email. We will investigate and work with you on an appropriate resolution. Your non-excludable rights under the Australian Consumer Law continue to apply.

Yes. You can download a free raw JSON export immediately from Account settings. A complete, identity-verified request sent to support can also be handled manually within five NSW business days. The optional $99 Premium Project Pack, including GST, is a manually prepared PDF and Excel pack due by 5:00 pm Australia/Sydney on the next NSW business day after cleared payment, excluding NSW statewide public holidays. It uses one fixed project snapshot captured when cleared payment is processed. Later project changes are not added to that snapshot. Uploaded binary files are handled separately through support.

Cancelling ends renewal but does not automatically delete your account data. Export anything you need first, then use Delete Account in Account settings if you want the active-system deletion workflow started. Some payment, legal, security, provider-log and backup records may be kept where required or permitted.

Bildr uses encrypted connections, access controls, user-scoped database policies and provider-managed security features. Automated systems and contracted providers process data to deliver the service. Authorised staff access is limited to the purposes described in the Privacy Policy and Terms. No internet service can promise absolute security.

Automated systems and contracted providers process data to deliver Bildr. Authorised personnel may access the minimum information reasonably needed for support you request, a Premium Project Pack you order, billing or disputes, security or abuse investigation, service maintenance or legal obligations. We do not routinely read unrelated project content.

Email support@bildr.au with as much useful context as you can. The founding team reads every message and prioritises work according to customer impact, safety and reliability. A suggestion is welcome, but it is not a promise that a feature will be added.