Tell us what is getting in the way.

One shared US$100 allowance in estimated model-provider costs covers initial setup until the first workspace is ready. It does not reset, but remains usable while membership is paid even if setup takes more than 30 days. Afterwards, all AI features share US$25 per paid period. These are usage measures, not extra fees or refundable cash. Account settings shows used, reserved and remaining allowance and the reset date. AI pauses before a request exceeds available allowance; saved records and manual tools keep their normal access. There are no automatic top-ups. Contact support if setup is stuck; the 30-day setup refund guarantee still applies.

Request it in Account settings or email support@bildr.au from your account address within 30 days of your first payment. We refund the initial A$699 in full, no questions asked, even after document analysis or completed setup. We check the account and original payment, not your reason. Later A$149 monthly payments do not restart this guarantee. Your statutory consumer rights are unaffected.

No. The founder provides product and account support. Building, engineering, certifying, quantity-surveying, legal and financial advice must come from the appropriate qualified professional.

Open Account settings in Bildr and choose Manage Subscription. Stripe's billing portal lets you cancel, update your payment method and view invoices. You can also email billing@bildr.au if you need help. Paid access continues until the end of the current billing period.

Email support@bildr.au from the address on your account. Tell us what you expected, what happened instead, which page you were on and roughly when it occurred. A screenshot is useful if it does not expose information you would prefer not to email. We will investigate and work with you on an appropriate resolution. Your non-excludable rights under the Australian Consumer Law continue to apply.

Yes. Account settings includes a free export of your account and project records and downloads of your original files. These remain available during active service and the 90-day records window. If you need assistance, send a complete request from your account email; we verify your identity before preparing an assisted raw export within five NSW business days. Paid PDF and Excel packs are currently unavailable.

Full access continues until the paid period ends, then you have 90 days to view and download your records and original files. Editing, uploads and AI stop during this window. A completed setup refund starts the same 90-day window immediately. Account settings shows the expiry date. Download what you need before expiry, when project data becomes unavailable and enters the deletion process. Limited payment, legal, dispute and security records may remain.

Bildr uses encrypted connections, access controls, user-scoped database policies and provider-managed security features. Automated systems and contracted providers process data to deliver the service. Authorised staff access is limited to the purposes described in the Privacy Policy and Terms. No internet service can promise absolute security.

Automated systems and contracted providers process data to deliver Bildr. Authorised personnel may access the minimum information reasonably needed for support you request, billing or disputes, security or abuse investigation, service maintenance or legal obligations. We do not routinely read unrelated project content.

Email support@bildr.au with as much useful context as you can. The founding team reads every message and prioritises work according to customer impact, safety and reliability. A suggestion is welcome, but it is not a promise that a feature will be added.