Support
We're here to help.
Whether it's a billing question, a feature request, or something not working as expected — the team will get back to you within 1 business day, guaranteed. If we don't, we'll credit your account $100.
General Support
support@bildr.au
Account, features, or technical help
Billing
billing@bildr.au
Invoices, refunds, subscription
Say Hello
hello@bildr.au
Partnerships, feedback, press
1 Business Day Response — Guaranteed
Every support email is read and responded to within one business day. No ticket queues. No chatbots. Real people.
If we don't respond within 1 business day, we'll credit your account $100.
Applies to emails sent to support@bildr.au and billing@bildr.au during business hours (Mon–Fri, 9am–5pm AEST, excluding public holidays). Acknowledgement counts as a response. One claim per incident.
Common questions
How do I cancel my subscription?
Go to your dashboard, click the settings icon, then click 'Manage Subscription'. This opens Stripe's billing portal where you can cancel, update your payment, or view invoices. You can also email billing@bildr.au and the team will handle it within 1 business day.
How does the 30-day money-back guarantee work?
Complete The Walkthrough — give Bildr a proper go. If your personalised build plan isn't genuinely useful for managing your build, email billing@bildr.au within 30 days for a full refund of your $699 setup fee (inc. GST). You need to complete The Walkthrough first so we can deliver the full product before you decide. This is in addition to your rights under the Australian Consumer Law.
Can I export my data?
Yes. Email support@bildr.au and the team will provide your complete project data in a standard format, usually within 7 business days. Your data belongs to you.
What happens to my data if I cancel?
You keep access until the end of your current billing period. After that, your data is retained for 90 days in case you resubscribe, then deleted from our active systems. Residual copies in encrypted backups may persist until those backups are rotated.
Is my data secure?
Encrypted in transit and at rest. The Bildr team does not access your project data, finances, or conversations during normal operations — only the AI accesses your data to deliver the service. We will only access your account with your explicit consent (e.g. for support), for security purposes, or where required by law. We never sell or share your data with third parties.
Can the Bildr team see my data?
Human staff do not access your project data, conversations, financial details, or uploaded documents during normal operations. Automated systems process your data to deliver the service (AI generation, chat, file handling). The team will only manually access your account if you specifically request support help — and even then, access is limited to what's needed. This is a contractual commitment in our Terms of Service.
I found a bug or have a feature request
Email support@bildr.au with as much detail as you can. Screenshots help. The team reads every message and prioritises based on impact.